Who we are and what this policy covers

When we process personal information on behalf of a client while providing agency services, we may act only on that client’s instructions. In that situation, the client is generally responsible for deciding why and how the information is used. The client’s privacy notice and our agreement with that client—including any data processing addendum—will describe how that project information is handled.

Information we collect and where it comes from

We may collect information directly from you when you contact us, submit a form, attend a meeting or event, enter into a contract, apply for a role, or subscribe to communications.

We may also receive business contact details from your employer, a referral, a publicly available source, a business directory, or a service provider that supports our business. If we receive information from another source, we use it only as permitted by applicable law and for the purposes described in this policy.

Please do not send us sensitive personal information—such as health information, government identification numbers, or financial account credentials—unless we specifically request it and explain how it will be handled.

How and why we use information

Where applicable law requires us to identify a legal basis for using personal information, the basis will depend on the purpose and circumstances. It may include performing a contract or taking steps at your request before entering a contract, complying with a legal obligation, pursuing legitimate business interests, or obtaining your consent. [Select and describe the legal basis or bases that apply to your agency and each relevant purpose. Remove any basis that does not apply.]

If we rely on consent, you may withdraw it at any time. Withdrawing consent does not affect processing that took place before withdrawal or processing that relies on another lawful basis.

Cookies, service providers, international transfers, and retention

Our website may use cookies, pixels, or similar technologies to make the site work, remember preferences, measure traffic, or support marketing. Some technologies may be provided by third parties, such as analytics or advertising providers.

Where required by law, we will ask for permission before using non-essential cookies or similar technologies. You can also manage cookies through your browser settings, although disabling certain cookies may affect website features.

Security, your choices, and privacy rights

Depending on where you live and which privacy laws apply, you may have the right to request access to personal information we hold about you, correct inaccurate information, request deletion, restrict or object to certain processing, receive a copy in a portable format, or withdraw consent. Some rights are subject to exceptions and may not apply in every situation.

To make a privacy request, contact us at [privacy contact email] and describe what you are requesting. We may need to verify your identity before responding. We will respond within the time required by applicable law. You may also have the right to complain to your local privacy regulator or data protection authority.

Changes and how to contact us

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements. We will post the updated version on [website address] and revise the “Last updated” date above. If a change materially affects how we use personal information, we will provide any notice required by law.

If you have questions about this policy, want to make a privacy request, or want more information about how we handle personal information